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Tuesday, January 6, 2009
"Our small technology business just upgraded to 3WLogic’s digital phone service. In today’s world, we absolutely needed the extra services and features provided with the digital package."

Robert Wentz, President
Information Research Corporation

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Frequently Asked Questions
 
1. Can I use 3W Logic if I have WebTV?
2. Is 3W Logic just like America Online?
3. What is the IP address of the Gateway?
4. What are the names of the incoming and outgoing mail servers?
5. What are the IP addresses of the DNS (Domain Name Server) and backup / alternate DNS servers?
6. What is the name of the News Server?
7. What if my mail program shows a bad login?
8. What if I can connect successfully but I keep getting a DNS error message or cannot locate server?
9. What is wrong when I can receive mail but I cannot send anything out?
10. I get a DNS error or am unable to locate host error whenever I try to bring up a Web page in Internet Explorer or Netscape Navigator/Communicator?
11. When I try to get online, I get an error message saying that my password is invalid and to retype my password and try again. I tried this and it still does not work. What is wrong?
12. When I try to get online my modem does not dial when I try to connect. How do I solve this problem?
13. I cannot get my e-mail to work. I am using ***** mail reader, how do I set it up?
14. When I try to connect to a Web site, I keep getting a message that states "Forbidden, you do not have access." What have I done wrong?
15. Every time that I dial up to 3W Logic, I get logged on to my previous Internet Service Provider. How do I prevent this from happening?
16. I have a 56K modem, however, when I connect I get less than optimal connection speeds such as 33.6K or lower. Is there anything wrong on 3W Logic's end?
17. I have a X2 modem and when I connect to 3W Logic I connect at 33.6K or slower. Why can I not connect at a higher rate?
18. I get kicked off line every 15 minutes or so. What is going on?
19. When I send e-mail a box pops up asking me if I want to send it in plain text, HTML, or both. Which formatting type should I use?
20. When I start my Web browser (Netscape Navigator / Communicator or Microsoft Internet Explorer, etc.) my previous ISP's (Internet service provider) Web page comes up. Why does this happen and how can I change it to 3W Logic's main Web page?
21. When I start my Web browser I want my homepage to come up automatically. What are the steps needed to do this?
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